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Public offer
Inter Tex Public Offer
This page describes the general rules for purchasing products on the Inter Tex website: product selection, order confirmation, payment, delivery and communication.
Subject of the order
The website offers fabrics, lace, lace fabrics, appliques, trims and decorative elements for garment production. Before payment, stock availability, colour, quantity and product characteristics should be confirmed.
Order process
- The client chooses products in the catalogue or contacts the manager.
- The manager may clarify items, quantity, availability, payment and delivery.
- The order is considered agreed after the key terms are confirmed by both parties.
Delivery timing depends on the carrier, destination country and other circumstances that may not be fully controlled by the seller.
Returns and Exchanges
Inter Tex is a wholesale supplier. Every roll is inspected before dispatch, so defects are rare — but when one does occur, it is entirely our responsibility.
We are responsible for defects
If the fabric you receive has a manufacturing defect, was damaged in transit, or is not the article you ordered, contact us within 7 days of delivery — before the fabric is cut, sewn or otherwise processed — and send photographs of the problem. We will replace it with a sound piece of the same article at our expense, including return shipping.
We exchange rather than refund
Replacement is our standard remedy. Money is refunded only when we cannot supply a replacement — for example, the article is out of stock or discontinued.
The buyer is responsible for the order they place
We do not accept returns or issue refunds for reasons within the buyer's control: a different colour or article was ordered than intended, more metres were ordered than needed, or the buyer simply changed their mind. Fabric is cut to order and cannot be resold as new, so we cannot take back part of an order.
Please confirm the article number, colour and quantity before you order — we will gladly send samples or additional photographs, and our manager will check the order with you.
Once fabric has been cut, unpacked or processed, no claim can be accepted.